With a multitude of eCommerce websites and social media, you may have thought that phone work is a thing of the past. However, this is not true. It’s never been easier to make money with online chatbot support jobs from home than now. This post looks at some of the ways you can utilize your skills without stepping a foot into a call center.
If you work as an online chatbot support agent, you can talk to people about the things that they’re looking at on the internet. This is good for companies because it leads to an increase in customer satisfaction and higher sales. It also helps the customer because customers receive a response much faster than they would through email or support tickets, which can take hours or even days.
In this post, I will give you some proven legitimate texting online chatbot support jobs you can do from home that are hiring for chatbot support that you can do when you’re looking for bot jobs.
Disclaimer: This blog post may contain affiliate or referral links that may reward me in the event of a subscription or sale (at no extra cost to you!). I only recommend products or services that are legit. You can see my full disclosure.
Texting Chatbot Jobs From Home
Virtual Vocations provides thousands of job seekers with hand-screened remote job leads. Just type in (customer support chat agent) in the search. You will see nationwide and multiple locations listed. You can also take advantage of all the free courses, guides, coaching sessions, and worksheets.
Helpflow chats with website visitors on their customers’ websites and answers their questions, which ultimately leads to significant increases in online sales for their customers.
Site Staff hires live chat hosts. Qualifications consist of being able to type 65-75+ WPM and the ability to multitask. They occasionally aren’t hiring at the moment but check back.
Source Solve offers live chat support and SMS, email, messaging, and social media. You may need to email them to find out about the hiring process.
Square also offers live chat support, email, and social media. You know that little white card reader you pay for services sometimes. That’s them! They call them customer success advocates.
Help Squad offers live chat to businesses to provide real-time answers to customer inquiries. To apply, you have to take a live chat agent test. To test your spelling, grammar, and typing skills.
Fresh Works offers live chat agents with benefits. They pride themselves on taking care of employees.
ModSquad Provides web, e-mail, voice, live chat, mobile, In-game, and social support. Multilingual support too. They also offer full-time benefits, including 401k.
Simple texting hires customer support specialists. This is an entry-level position, but prior experience working with customers is a must. You’ll clarify the customer complaints, determine the cause, select and explain the best solution, then follow up to make sure the issue is resolved. Respond to email tickets, online chat, or phone calls
The Chat Shop is a Uk based company that offers live chat support to companies around the world. They hire from the US and can only consider applications from their hirable states: Georgia, Texas, Florida, or Tennessee.
Live World offers live chat support as a social media agent through social media posts, answering customer questions through online chat or messaging apps. Part-time flexible work from home.
Camping World hires digital live chat agents to answer customers’ questions and assist customers with identifying RVs that may fit their needs. You should have a typing speed of 50 WPM.
Direct Answer hires live chat support, e-mail, social media, and live phone support from the U.S. They don’t have a career page but you can click the get in touch button to send a message about the hiring process.
Fastmail hires customer advocate/ support technicians to communicate mainly through e-mail but expect the occasional phone call. Hires from the U.S. only.
FlexJobs has a multitude of text chat support jobs listed. They cover part- and full-time roles for both entry-level and experienced candidates. You can find legitimate professional work-at-home job opportunities that you may not see elsewhere.
What Are Chatbots?
Chatbots are AI software programs that can simulate a conversation with a user in natural language. You can find chatbots on messaging applications, websites, and mobile apps.
What Is the Future of Chatbots?
Chatbots are being used in different ways to enhance the customer experience. They can be used as a virtual assistant that provides customer support, as well as provide product recommendations and engage customers with targeted marketing, but it doesn’t take the place of a real human.
Most people get annoyed with talking to an automated message. I know I do! Companies know how important it is to give each customer individual attention to their questions. This could make or break a sale. The disadvantage is that bots can only answer exact questions that it is programmed to know the answer to.
Some people want to interact with humans. There’s plenty of data regarding digital communication that shows that live chat with a human is the most preferred chat solution. Therefore it is also the best solution for businesses that want to interact with customers online. Keep that in mind when you are looking for online chatbot support jobs.
Chatbots can easily frustrate and annoy customers due to their lack of empathy and ability to understand the context. It is hard trying to get a chatbot to understand your specific question. The majority of consumers would prefer to avoid them as they cause more frustration than they are being helpful.
What Are Online Chatbot Support Jobs?
It is a common form of customer service or support that offers assistance to customers through the use of a messaging app or online chatbot. Live agents, chat support offers customers the opportunity to receive responses in real-time while maintaining human connection and empathy.
How Do I Become a Live Text Chatbot Support Agent?
For online chatbot support jobs, you mainly need to have a high school diploma or a GED certificate. Most will have on-the-job training or additional on-the-job training to get you familiar with the software they use.
What Skills Do I Need to Have for Online Chatbot Support Jobs?
The ideal live text chat agent has good memorization skills. This will help you to facilitate requests more quickly. You should be friendly, polite, and empathetic with customers. You need to have good emotional intelligence as you won’t be able to hear the customer’s voice.
The customer is the one who chooses what product or service they want to see. It’s your job to make sure that their experience is positive. This can be challenging because you may not always know how they feel about what is being shown to them.
You need to pick up on emotional cues from a customer and adapt your written response to accommodate their mood and disposition. You should always be adaptable and willing to learn new computer software and feel confident about adopting new tools.
And lastly, have agility meaning that you should learn to think and understand quickly to make your job as efficient as possible.
What Does a Chat Support Agent Do?
Online chatbot support jobs require you to assist other people using an online chat system. You may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services.
How Much Does a Text Chat Support Agent Make?
The national average salary for a customer support agent is $41.876/ yr in the United States, according to Glassdoor.
The average hourly pay for a work-from-home live chat support agent in the United States is $22.81 per hour, according to ZipRecruiter.
How to Boost Your Resume for Live Text Chat Jobs
Most companies use Applicant Tracking Systems (ATS) to process your resume. These systems cause qualified candidates like you to slip through the cracks.
You can boost your resume and increase your chances of getting an interview for an online chatbot support job with Jobscan. This website will analyze your resume against proven recruiter preferences and hidden requirements buried in the job description. Under an 80% match? Follow easy suggestions to boost your resume score and interview chances.
Need to create or optimize a work-from-home resume? The Definitive Guide to Your Work-from-Home eBook will have you knowing exactly how to create your resume for any work-from-home job. Optimize an existing resume and have confidence knowing it will pass the ATSs.
Related: 25+Online Jobs from Home Without Investment
Conclusion to Online Chatbot Support Jobs
Because companies understand how important it is to have an internet presence, it’s equally important to have a live text chat feature on their websites so that they can provide their customers with quick responses to their questions and get real-time answers, which in return helps customers move along with their buying decisions.
You understand the importance of having emotional intelligence. I guess you could say you have home online text chat communication skills! Furthermore, the skills you need to be successful!
You now know which legitimate companies hire live text chat agents that you can apply to, as well as exactly how to greatly increase your chances of getting an interview by scanning your resume after you have optimized it for a chatbot support position. Especially if you have applied to any text chat jobs in the past without luck on your side.
As a live chat operator, you will often work in a customer service role. The same goes for text chat operators. So when you’re scrolling through job boards looking for online chat jobs, you can look for other terms like:
Home chat jobs, customer support experience, web-based customer service, text-based customer service agents, customer support agents, customer service agents, chat agent jobs, customer support jobs, online chat support, or even just customer support.
If you’re looking for faster ways to make extra money online as a text chat operator while being discreet, check out these other fantasy online chat operator jobs. Some pay per minute, while others pay per hour.
Great work! You’ve learned all about live text chat jobs and how they can help steer your career. If you found this post helpful, please leave a comment below.