Work at home customer service jobs are on the rise partly because it’s possibly the easiest way to start and well.. every company needs to answer the phones right? I’ll guide you through what it takes to work from home to become a customer service representative along with some legit companies you can apply to.
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Table Of Contents:
- The Best Customer Service Jobs
- Skills You Should Have For Customer Service
- How to Describe Customer Service Skills On a Resume
- 5 Types Of Customer Service
- Live Answering Customer Service Jobs
- Email Customer Service Jobs
- Social Media Support Jobs
- Customer Service Courses/ Certification
- What Should Be Included In a Customer Service Course
The Best Customer Service Jobs
According to the U.S. Bureau of Labor Statistics, Customer service representatives are employed in nearly every industry. The Median Pay is $33,750 per year averaging $16.23 per hour. There are a plethora of customer service titles that all relate back to customer service, but I will list a few here.
Computer Support Specialists help answer questions or resolve computer-related problems for others. They will provide assistance with computer hardware and software, Printing, Installation, Word processing, and even Email.
Information Clerks perform routine clerical duties like claims, bills, or orders, maintain records, collect data, and provide information to customers.
Insurance Sale Agents explain various insurance policies and help clients choose the best option for them. They also contact potential customers and selling one or more types of insurance.
Wholesale and Manufacturing Sale Representatives sell goods for wholesalers or manufacturers. They sell to businesses and other organizations. A representative will contact customers, explain product features, answer any questions that their customers may have, and negotiate prices.
Customer Retention Specialist typically deals with customers who are upset or planning to cancel their service. Their main job is to keep the customer happy and retain their business. Good at keeping your cool?
Social Media Manager/ Customer Care Associates take care of social media posts from dissatisfied customers. This position requires monitoring an organization’s social media accounts, responding to inquiries, and resolving issues. These I’ve seen answered professionally, even on some Facebook ads.
Skills You Should Have
To understand what skills you should have for customer service, you should note that you also need to have soft skills like effective communication skills, dependability, adaptability, conflict resolution, flexibility, research, integrity, and problem-solving skills are a few of the most sought- after soft skills businesses look for on a resume or cover letter.
The skills needed to achieve great customer service are active listening, knowledge of a product or service, patience, friendliness, responsiveness, and effective communication, to name a few. Most important is the fact that you can provide a resolution to a problem or question.
How To Describe Customer Service Skills On a Resume
Even if you worked as a cashier or waitress at some point in your life, you offered customer service. Most entry-level customer service jobs only require a high school diploma and provide you with training, but how you apply those skills to the job you want, or at least on paper or digital format, is gonna make all the difference. Here’s how:
If you’re focused and assistance-oriented, chances are you have good people skills. You bond well with others and take pride in ensuring your job is well done. Play up these additional skills on your resume by incorporating keywords on your resume like
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Provided personalized attention
Took responsibility for ensuring complete product satisfaction
provided clear communications and open dialogue between customers and employees
A waitress may say provide diners with a detailed overview of daily specials and menu items and answer questions about complex dish preparations.
As a Cashier, you could say that you achieved the utmost approachable greeting with every customer. Answered incoming calls with great direction to all callers.
You can read this post for more tips about your resume and how to use keywords so that your resume gets past the automated applicant tracking system.
Types of Customer Service
Although there is a ton of titles for a customer service job, there are 5 main categories that these fall into. These categories are the best categories to work from home as you provide great customer service.
1. Customer Support Knowledge Base is also known as Self Service Knowledge Base. It’s often the searchable or FAQ pages on a website and includes how-to instructions that help customers—sometimes internal, sometimes external—solve problems without contacting support, but sometimes those questions need further detail
2. Social Media Support usually consists of answering a customer’s questions about a product or service for a company through the company’s social media accounts. Most companies know how valuable this type of customer service is to gain or maintain their customers. This could also be considered or combined with a Social Media Manager role depending on the company’s needs.
3. Live Chat Support is exactly obvious. It allows live communication that instantly can take place on a webpage. We all have seen these little pop-ups come up, right?
4. Interactive Voice Response (IVR)has become popular. An automated telephone system technology that interacts with the callers gathers the required information and routes the calls to the particular appropriate customer service. I think we all know this kind.
5. Email Support is a fast and easy-to-use way for customers to get their questions answered. You can easily direct customers to a website and attach files that provide the specific information customers are searching for.
Work at Home Live Answering Customer Service Jobs
HelloFresh ROI Solutions, LLC A meal kit delivery service. You will be representing their brand values through phone calls, emails, and live chat interactions. 1 year of customer service-related experience (preferred) Basic knowledge of computers e.g. navigation, 30+ words per minute, copy/paste, open tabs (required), and lots of benefits.
Humach just recently started looking for work-from-home customer service reps. (IA, WI, IL, MN, MI, and TX residents only). Who will handle incoming customer service calls for a local government agency by answering questions or referring them to someone who can help. Earn $12-14 / hour. Variety of schedules available.
Concentrix is a technology-enabled global business services company. You can join the Concentrix Anywhere program that hires sales & service agents who work from home. They offer paid training and employee benefits too.
Amazon hires customer service associates to work from home. You can check this page for current listings. They do want at least a year of customer service experience and prior working-from-home experience, but I have heard many have good luck starting here. They hire bilinguals and other languages too.
itelbpo is headquartered in Montego Bay, Jamaica. They offer end-to-end customer experience management solutions with customized voice, non-voice, and digitally enabled solutions with 5 facilities in 4 countries and a robust network of home-based workers.
Email Customer Service Jobs
ACKTIFY is a Boston-based Frictionless Commerce Platform selling directly to consumers on global marketplaces such as Amazon, Walmart, and eBay. They hire customer service reps to handle phone and email support. They are a family-owned company. You can check the current listings on this page.
And send your resume to the website listed on that page. They may also require 1-3 years of customer service experience.
Abine is an online privacy company that makes easy-to-use tools for consumers to control what personal information companies, third parties, and other people see about them online. They hire for customer service support and email. You can go to this page to find open positions.
Global Response hires for customer service and email support. Must live in one of these states. Florida, Iowa, Michigan, Minnesota, Pennsylvania, South Carolina, and Wisconsin. At least 1 yr. of experience. The website doesn’t explain in detail what they do, but they do represent brands. You will be trained to become a dedicated ambassador to some of the world’s top brands, working to build great customer experiences via phone, chat, email, and more.
Social Media Support Jobs
Modsquad has a variety of different jobs available, including customer service, email support, and social media awareness. The career page here will allow you to see what is posted and what benefits they offer.
Boldly Founded in 2012. A completely remote company. Boldly is a premium subscription staffing company. They hire virtual assistants to help other companies with customer service, social media, executive assistants, and more.
Rocket Vox is a professional phone system company for business owners. They have their listing under Social Media Jockey. Here is their jobs page.
Lyfe Marketing is a social media marketing and management agency. If You have experience or really want to get into helping small businesses through digital marketing, this company offers a lot of benefits and a digital marketing internship. You can check out current positions and how to apply here.
Customer Service Courses and Certifications
If customer service sounds like a great way for you to bust into working from home and you either need a good resource to learn this skill, or you need to brush up on your customer service skills, I have a few resources to head you in the right direction.
LinkedIn Learning has over 15,000 courses, and more are added each week. Businesses often refer to LinkedIn Learning to their employees to take advantage of these courses because it provides all the fundamentals for everything businesses need from their employees. Everything is customer service related, including customer service foundations, working with upset customers, customer service problem solving and troubleshooting, creating a positive customer service experience, writing customer service emails, and even social media marketing and so much more.
As you can see, there is a lot of recognition for LinkedIn Learning. Courses and videos. It’s a great place to start for any beginner, intermediate, or advanced level. Signup here and get a month free.
Skillshare is another learning platform for learning those essential customer service skills. They also have a ton of new and creative courses and videos for you to learn just about anything you might be interested in. They also have a basic customer service skills video that walks you through 6 tips to write a good support email for free. You can sign up here, and if you do decide to go premium to access all of the courses offered, you will get 2 months free.
Alison is also a learning platform that has many customer service courses as well but what is unique about Alison is that offer some free courses. If you are already great at customer service and would like to get a certification to showcase your skills or even brush up on your skills or to share your resume or even your LinkedIn profile where everyone can see it. It’s a very affordable option to get a certification. You can signup here and browse the free courses available.
What Should Be Included In a Course
There are a ton of courses, training, and videos for everything related to customer service. I think the key elements of any course should be able to bring you from being a complete newbie to a professional. To understand what might be required as a customer service representative from an employer standpoint, you can read this post from customerservicezone.com.
The courses I mentioned above will give you more than enough information to become successful, along with some of the needed qualities you provide like listening, being empathetic, and friendliness.
Related: 25+ Online Jobs from Home Without Investment
Wrapping Up Work at Home Customer Service Jobs
I hope this post provided you with great options to work at home, providing customer service. There are a ton of companies out there, and a ton of them often always have some sort of training before you are released on your own to represent the company. These companies will get you familiar with their protocols for how they handle customer complaints, billing, refunds, and more.
I know some companies will even provide a laptop for you. You will most likely have to buy yourself a headset with a mouthpiece. Just look at some of the websites under their requirements, and you will find the requirements for you to start.
I know there are quite a few people that don’t like customer service, and maybe because you are more of an introverted person like me or would rather not deal with customers, you can read this post about data entry online jobs even if you’re at entry-level.
As always, if you have found an online company that would be a great addition to this post, feel free to add it to the comments, and I can update it.